Разрешение конфликтов. Оценивать ситуацию. Управлять эмоциями. Двигаться дальше

V li͡uboĭ kompanii rabotai͡ut sotrudniki s raznymi interesami i kharakterami, kazhdyĭ iz nikh po-svoemu stroit delovoe obshchenie i otnositsi͡a k kritike. Ne vsegda kollegi gotovy iskatʹ podkhod drug k drugu, i zachastui͡u raznoglasii͡a stanovi͡atsi͡a istochnikom nezdorovogo napri͡azhenii͡a i meshai͡ut uspeshnoĭ rabote otdela i vseĭ kompanii. Kak razreshatʹ konflikty professionalʹno i produktivno, chtoby ėto shlo na polʹzu i obshchemu delu, i vzaimootnoshenii͡am? Ėmi Gallo, redaktor i avtor stateĭ Harvard Business Review, predlagaet prostui͡u metodiku uregulirovanii͡a slozhnykh rabochikh situat͡siĭ, osnovyvai͡asʹ na opyte 30 ėkspertov v sfere upravlenii͡a konfliktami. Vy smozhete poni͡atʹ, k chemu vy sklonny bolʹshe - iskatʹ ili izbegatʹ vyi͡asnenii͡a spornykh situat͡siĭ, opredelitʹ naibolee chastye prichiny raznoglasiĭ i uznatʹ, kakie podkhody luchshe sootvetstvui͡ut tem ili inym st͡senarii͡am. Razobravshisʹ v prot͡sesse, vy nauchitesʹ ėffektivnee upravli͡atʹ konfliktami

In any company, employees with different interests and characters work, each of them builds business communication in their own way and treats criticism. Colleagues are not always ready to find an approach to each other, and often disagreements become a source of unhealthy tension and interfere with the successful work of the department and the entire company. How to resolve conflicts professionally and productively, so that it benefits both the common cause and the relationship? Amy Gallo, editor and author of the Harvard Business Review, offers a simple method for dealing with complex work situations, based on the experience of 30 experts in the field of conflict management. You will be able to understand what you are more inclined to do-look for or avoid finding out controversial situations, identify the most common causes of disagreements and find out which approaches are better suited to certain scenarios. Once you understand the process, you will learn how to manage conflicts more effectively