A NEW BOOK BY MARINA MELIA, A WELL-KNOWN COACHING CONSULTANT FOR TOP RUSSIAN BUSINESS LEADERS. HER BOOKS HAVE SOLD 200,000 COPIES."This book is about the mistakes in communication that we make, being sure that we are doing everything right. About how we resent other people, quarrel with them, get into deadlocks. But the main thing is how to get out of these dead ends with the least losses and restore contact."Even the most experienced of us fall into communication traps. It doesn't matter if we are communicating with a business partner or family, it is very easy to start a conflict from scratch. Marina Melia is convinced that for effective communication and conducting complex negotiations, it is important to pay attention primarily to the psychological reasons for their behavior.Marina Melia has identified several of the most problematic phenomena of communication and in each chapter analyzes one of them by a specific example, and most importantly, gives practice-tested recommendations.THIS BOOK WILL HELP YOU UNDERSTAND:– how to conduct an argument so that it does not escalate into a quarrel; – when it is important to say "no";– what are "dead" and "living" words; – how to properly praise and criticize;– how to get out of unhealthy relationships.MARINA MELIA is a psychology professor who has been practicing for more than 50 years. Coach-consultant to the top officials of Russian business, author of the bestsellers "I Want — I Can — I Must", "Marina Melia's Method", "Leave the child alone!", "Mom is next!".